Customer Service
At Payment Logistics we are here for you and your business. We strive to meet and exceed your expectations at every turn - from answering your calls live within 3 rings during business hours to working directly with your POS or Ecommerce Shopping cart developer to ensure proper integrations of your systems - we are here for you.Our standard Customer Service includes unique features like:
- Answering your calls within 3 rings during business hours (7am - 5:30pm PST Monday - Friday)
- 24/7 Technical Support
- In depth breakdown of your processing statement to ensure you understand all sections
- Step by Step PCI DSS Self Assessment Questionnaire (SAQ) walkthrough
- Our Chargeback Notification Service
- Free Interchange Downgrade Analysis to help eliminate unnecessary interchange rates
& More
Our Principles
We believe in honesty, accountability and quality in everything we do. We answer the phone live within three rings during normal business hours and our company executives are always available to address issues in an open and straight forward manner. We focus first on our clients’ bottom line and trust that in doing so our bottom line will take care of itself.
